FAQ

Restoration Hut is committed to protecting your privacy and this policy has been written to address these concerns. As this policy may change from time to time, we encourage you to check it often.


 

The data I collect and what I use it for
 

I receive, collect and store any information you enter on the website or provide in any other way. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Do I share your data?

Your data is only shared with the site's payment providers, supplied securely by Wix Payments.

Where is my date stored?

The Restoration Hut website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your email address is also stored on MailChimp servers when you have opted into receiving marketing messages. 

How long do I store it for?

I will store your data only for as long as I need to. This depends on why it was collected, or if I have a continuing legal basis to do so. If I no longer have a reason or legal requirement to process your personal data, I will delete it or store it in a way so that it no longer identifies you.

  • If you have created an account with Restoration Hut, I will retain the information associated with that account until you request that your account is deleted in order to allow you to shop on our site.

  • If you have opted into receiving news, offers and marketing information from Restoration Hut, I will retain your email and name until you opt out.

  • Other information such as site activity linked to an IP address may be kept indefinitely to help me understand and improve the way that operation of our web site.

You can ask me to remove this information for you at any time.

How can I access the information that you hold about me?

You can contact me directly with any queries regarding the information that we hold about you, please email any requests to hello@restorationhut.com. You can also withdraw your consent for collection of personal information via this email address.

Cookies

The Restoration Hut website may use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. These Cookies contain data about a user’s preferences – they do not contain any user identifiable information.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. 

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. 

Security

All payments are taken securely via Wix Payments or PayPal.

How you can contact me

For purposes of EU data protection law, I, Ally Booker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@restorationhut.com. Alternately, you may send a letter to:
Ally Booker, 10 The Green, Ruddington, Nottinghamshire, NG11 6DY.